Issue 25
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InSight Systems – AV Service Technician

Full time - Multiple positions for different locations in Melbourne


24 May 2022

InSight Systems is the leading provider of audio-visual technologies in Australia. Offering a full range of audio-visual solutions and services, InSight Systems ensures that our clients experience technology in a way that enhances their lives and makes the world a better place.  

We are looking for experienced AV Service Technicians to join our on-site teams. Reporting to the on-site Operational Manager, this is a hands-on service position dealing with a variety of AV technologies and based onsite at an educational institution or hospital.


  • Leading Audio-Visual integration company 
  • Outstanding opportunity to build on your experience  
  • Be part of a dynamic and supportive culture

Key Responsibilities

  • Attending to faults as per client’s needs — ensuring support, maintenance and troubleshooting of their AV systems
  • Provide professional support and proactive communication to clients — including up to date reports on any open service ticket
  • Update internal registers and procedures to reflect the current status of rooms — includes maintenance reports
  • Conduct Audits as required including compiling the report
  • Provide Events support as required
  • Ensure tickets are closed once satisfactorily completed

Skills and Experience

  • Relevant experience in an AV incident response role 
  • Experience with AMX and Crestron control systems
  • Experience in DSP programming is desirable 
  • Networking experience/certifications highly desirable
  • Customer service experience 
  • Working with Children Check
  • Problem solver, will own issues until full resolution
  • Excellent communication skills, both written and verbal with great attention to detail
  • Strong organisational, time management & prioritisation skills
  • Strong rapport and relationship building skills with both internal staff and customers
  • Exceed customer expectations — ability to create wow and delight moments with customers

What’s in it for you?

  • Inclusive and dynamic culture, family-focused environment
  • An organisation that can flex, and truly supports work life balance with flexibility options
  • Support and collaboration, not just with their immediate team, but with the broader organisation as well
  • Career growth, learning and development opportunities
  • Company events including weekly activities, Christmas event celebrations, EOFY celebrations and more
  • Generous employee discounts on AV products

This is a challenging and very rewarding role, and if successful you will become part of a highly dedicated, motivated, and supportive team. If you are interested in this position, please apply and address to Ruby Chaudhary — People and Culture Coordinator. 

You must have the right to live and work in Australia to apply for this position.  
Kindly note that only shortlisted applicants will be contacted – thank you!

Apply here.

InSight Systems:


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